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Clicking on Account / Contact Team sub Tab shows nothing in Edit Page Layout (Doc ID 2391894.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to customize Team sub tab under Accounts,
the following error occurs.

ERROR
-----------------------
The Page becomes unresponsive


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud Application
2. Navigate to Application Composer
3. Expand the Accounts --> Edit Page Layout

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot customize Team subtab

Cause

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