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Cloudconnect Failing With Invalid Username or Password (Doc ID 2392201.1)

Last updated on AUGUST 31, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.2 to 18.7 [Release 18.2 to 18.7]
Information in this document applies to any platform.

Symptoms

P6 Professional and Cloudconnect

  1. When attempting to log into P6 Professional (using cloud connect) the following error occurs:  Invalid username or password. Please try again.
  2. Cloud connect managed server stuck threads.


Steps to Reproduce

1. Launch P6 Professional
2. Enter credentials
3. Confirm reinitialize local cache is CHECKED
4. Provide username and  password
5. Observe reported error.


Changes

 

Cause

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