Cloudconnect Failing With Invalid Username or Password

(Doc ID 2392201.1)

Last updated on MAY 21, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.2 and later
Information in this document applies to any platform.

Symptoms

P6 Professional and Cloudconnect

When attempting to log into P6 Professional (using cloud connect) the following error occurs:

Error
Invalid username or password. Please try again.


Steps to Reproduce

1. Launch P6 Professional
2. Enter credentials
3. Confirm reinitialize local cache is CHECKED
4. Provide username and  password
5. Observe reported error.


Cause

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