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Approval Rule Fails with ManagePersonApprovalRules_ManagePersonRuleSet failed with Business Fault: null when Changes Made Directly to Contact Record (Doc ID 2392839.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to change contact details through person management directly instead of going through Person Management ->Manage Person->Contacts,
the following error occurs.

ERROR
-----------------------
Request operation CallFunctionStateless from default/HcmPeopleCoreComposite!11.12.1.0.0/ManagePersonApproval to ManagePersonApprovalRules_ManagePersonRuleSet failed with Business Fault: null.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From person management, query the contact (not the employee)
2. Bring up the contact record and make a change
3. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make changes to contact records directly, they must do them only through querying the employee and going through Person Management ->Manage Person->Contacts

Cause

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