Support Process - How to Log a Ticket With Prod NDA Team (Network Data Administration)

(Doc ID 2392966.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15B and later
Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 15B and later
Oracle Taleo Performance Management Cloud Service - General - Version 15B and later
Oracle Taleo Platform Cloud Service - Connect - Version 15B and later
Oracle Taleo Recruiting Cloud Service - Career Section - Version 15B and later
Information in this document applies to any platform.

Goal

This document explains how to log or create a request for the Prod NDA team.
This team is also referred to as Prod-NDA, Network Data Administrators, Network Data Administration.

This team mostly maintain centralized lists of elements, such as the RSLocation list, Profile selection values, Institutions list, Programs list, Employers List, Time zones...
Internal contact: Louis Couture.

Usually, the Support Configuration engineers are the ones communicating with Prod NDA.

Solution

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