PJF: Create Accounting Gives No Output for a Single User. Error in Log is 'Inserting into xla_fsn_events_int A system error occurred. Your help desk was notified.' (Doc ID 2392976.1)

Last updated on APRIL 30, 2018

Applies to:

Symptoms

When running Create Accounting in Project Costing, two users can run the process successfully but one user, receives no output and the following appears in the log file:

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:46:27 - Inserting into xla_fsn_events_int

20-04-2018 14:46:27 - Failure =
A system error occurred. Your help desk was notified.

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:46:27 - Post Accounting Started

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:46:27 - Global Context cleared

The server log shows:

ORA-20969: Request 23795 exited with ERROR: : Review the Create Accounting Program Execution Report with process identifier 23796 for the events processed and journal entries created.

The successful user receives:

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:32:40 - Inserting into xla_fsn_events_int

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:32:40 Number of Events Inserted in XLA_FSN_EVENTS_INT =1

xla.plsql.xla_fsn_acct_parent_pkg => 20-04-2018 14:32:40 - Done inserting

Suspected the users didn't have access to xla_fsn_events_int but the user has the Project Accountant role with the proper data set assigned

The following is also returned in the log file for the 3 users and thus does not seem related (confirmed sequencing is off for this ledger)"

Sequence is not defined for the Ledger : XXX XXX Primary Ledger

Cause