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User is Unable To Approve a Quote Via Mobile and Receives an Error [An error has occurred while trying to process your Request. No changes have been saved. Details of the error are: Validation of the token has failed] (Doc ID 2392989.1)

Last updated on MAY 02, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve a quote via mobile, the following error occurs.

An error has occurred while trying to process your Request. No changes have been saved. Details of the error are:
Validation of the token has failed.

The user is able to approve other quotes on their mobile device, as well as approve the quote manually by entering it and clicking the approve action.

Changes

No changes to the environment have been made, but this may occur on a newly created quote.

Cause

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