Oracle Content and Experience Cloud Service Windows Sync Client Crashes After Upgrade to the Newest Version

(Doc ID 2393318.1)

Last updated on MAY 01, 2018

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

After upgrade to a newest version of Oracle Content and Experience Cloud Service Windows Sync Client, the Content and Experience Cloud Service Windows Sync Client no longer starts.

Logs showing below OutOfMemoryError: Java heap space

 

java.lang.OutOfMemoryError: Java heap space
at java.io.WinNTFileSystem.list(Native Method)
at java.io.File.list(File.java:1122)
at java.io.File.listFiles(File.java:1207)
at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1645)
at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:1535)
at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:2270)
at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1653)
at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:1535)
at oracle.webcenter.hub.sync.file.queue.aspects.generic.FileEventFolderGeneric.purge(FileEventFolderGeneric.java:92)
at oracle.webcenter.hub.sync.file.queue.aspects.generic.FileEventSessionGeneric.purge(FileEventSessionGeneric.java:112)
at oracle.webcenter.hub.sync.file.queue.aspects.dispatch.FileEventSessionDispatcher.purge(FileEventSessionDispatcher.java:114)
at oracle.webcenter.hub.sync.file.queue.aspects.generic.FileEventSessionGeneric.rotate(FileEventSessionGeneric.java:86)
at oracle.webcenter.hub.sync.file.queue.aspects.dispatch.FileEventSessionDispatcher.rotate(FileEventSessionDispatcher.java:76)
at oracle.webcenter.hub.sync.file.queue.pojo.FileEventSessionMethods$RotateMethod.call(FileEventSessionMethods.java:308)
at oracle.webcenter.hub.sync.file.queue.pojo.FileEventSessionMethods$RotateMethod.call(FileEventSessionMethods.java:233)
at oracle.omdl.concurrent.work.aspects.generic.WorkExecutionGeneric.call(WorkExecutionGeneric.java:411)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Changes

Upgrade to new Version of Content and Experience Windows Sync client.

Cause

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