BICS : Reports With DBaas Throws Error "Please have your System Administrator look at the log for more details on this error"
(Doc ID 2393617.1)
Last updated on OCTOBER 17, 2019
Applies to:Oracle Business Intelligence Cloud Service - Version 188.8.131.52.0 to N/A [Release 15 to 14.1]
Information in this document applies to any platform.
BICS reports with DBCS stopped working and throws below errors:
View Display Error
Odbc driver returned an error (SQLExecDirectW).
Error Codes: OPR4ONWY:U9IM8TAC:U9IM8TAC:U9IM8TAC:U9IM8TAC:U9IM8TAC:OI2DL65P
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
Please have your System Administrator look at the log for more details on this error. (HY000)
Additionally when trying to test the connection will throw I/O Error:
The Network Adapter could not establish the connection - connect timed out
[OracleBIServerComponent] [ERROR:1]   [ecid: xxx] [SI-Name: xxx] [IDD-GUID: xxx] [IDD-Name: xxxx-test] [tid: xxx] [nQSError: 17014] Could not connect to Oracle database. [[^M
file: server/Query/Execution/DbGateway/Oci10g/../Oci8/Src/SQXDGOci8.cpp; line: 430^M
Properties: description=<<100218>> DbGateway Exchange: DB1.CP1; producerID=0xe8947e80; requestID=0xd01000e; sessionID=0xd010000; userNameemail@example.com; ^M
[nQSError: 17001] Oracle Error code: 28001, message: ORA-28001: the password has expired
at OCI call OCISessionBegin.^M
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