Prevent Use Of Advanced Collection Cloud Service

(Doc ID 2393833.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


Prevent use of Advanced Collection Cloud Service

Client doesn't have subscription for Advanced collections but want to send standard Dunning letters.

What roles can be / should be assigned to users to be able to send dunning letters without causing the use of Advanced Collections?
According to dunning letter documentation for running Dunning Letters we should use Collections Agent and Collection Manager roles, but these roles are causing Advanced Collections Cloud Subscription to be marked as in use.


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