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Month Appears Blank for Engage Message Retrieval in Custom Analytics Dashboard (Doc ID 2393944.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Social Station

ACTUAL BEHAVIOR
---------------

Engage message retrieval widget in Custom Analytics dashboard isn't showing data for month.

EXPECTED BEHAVIOR
-----------------------
User expects to see March data when selecting date range and stream in custom analytics tool.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


SRM > Social Station > Dashboards > Single Metric for Engage > Stream > Date range: March > No data populates.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review activity for this date range for team.

Cause

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