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Month Appears Blank for Engage Message Retrieval in Custom Analytics Dashboard (Doc ID 2393944.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Social Station


Engage message retrieval widget in Custom Analytics dashboard isn't showing data for month.

User expects to see March data when selecting date range and stream in custom analytics tool.

The issue can be reproduced at will with the following steps:

SRM > Social Station > Dashboards > Single Metric for Engage > Stream > Date range: March > No data populates.

The issue has the following business impact:
Due to this issue, users cannot review activity for this date range for team.


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