Problem With Data Exporting SEM Reports

(Doc ID 2394075.1)

Last updated on MAY 10, 2018

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Problem with data exporting SEM reports

Data is showing as zeros for 2/1/18 and also on 2/15/18 for all of the Facebook Channels

EXPECTED BEHAVIOR
-----------------------
Data showing

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Listen & Analyze
2. SEM Reports
3. Channels
4. Select any Facebook Channel
5. Select Page Export
6. Date Range 2/1/18 - 2/28/18

Changes

 

Cause

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