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'Unrestricted Enrolments' tab is End Dating Non-Recurring Element Entries (Doc ID 2394488.1)

Last updated on MAY 03, 2018

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Benefits

ACTUAL BEHAVIOR
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If you navigate the 'Unrestricted Enrolments' tab within the benefits portal and exit, even without making changes, it causes the non-recurring element (which had been applied for via the benefits portal) to be removed incorrectly from an employees element entry.

I believe by clicking into this tab, it creates a new unrestricted life event however this is incorrect as we are having issues where the element is being deleted for employees incorrectly.


EXPECTED BEHAVIOR
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The non-recurring element entry should not be deleted if you navigate to 'Unrestricted Enrollments' tab

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Unrestricted enrollments – set Effective Date 27/02/18 and then exit without making any changes
2. Navigate to Element Entries > Set Effective date 27/02/18 : see that the Benefits elements are not showing for that employee

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the previous element entries once navigating to 'Unrestricted Enrollments' tab

Cause

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