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RPAS Cloud: New User is Getting "Error 401--Unauthorized" when Logon (Doc ID 2394577.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Retail Assortment Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0.2 and later
Oracle Retail Demand Forecasting Cloud Service - Version 16.0 and later
Oracle Retail Item Planning Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Goal

After creating a new user in Production Identity Manager, the user attempts to login to RPAS Cloud Application and is prompted to change password and answer security questions -- as expected. Upon hitting Submit, the user is taken to a page with a Hyperlink to "Login" but clicking the link returns:

  

Solution

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