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Not Able To Create OIC Instance (Doc ID 2394621.1)

Last updated on MAY 14, 2018

Applies to:

Integration Cloud - Version 17.4.1 and later
Information in this document applies to any platform.

Symptoms

Unable to create OIC instance. Provisioning failing with below error


018 10:01:02 PM UTC Activity Submitted
Apr 20, 2018 10:01:02 PM UTC Activity Started
Apr 20, 2018 10:01:03 PM UTC Started operation to create service [OICInstance] in identity domain [idcs-c5de63feb42147d2bcc8b9fe6c8d4411].
Apr 20, 2018 10:01:04 PM UTC Started pre-check for load balancer configuration for service [OICInstance].
Apr 20, 2018 10:01:05 PM UTC Completed pre-check for load balancer configuration for service [OICInstance].
Apr 20, 2018 10:01:21 PM UTC Creating service [OICInstance] resources [OICInstance-wls-1].
Apr 20, 2018 10:08:07 PM UTC Completed creating service [OICInstance] in domain [idcs-c5de63feb42147d2bcc8b9fe6c8d4411].
Apr 20, 2018 10:09:00 PM UTC Started operation to establish security on VMs for component [WLS].
Apr 20, 2018 10:09:00 PM UTC Completed operation to establish security on VMs for component [WLS]
Apr 20, 2018 10:09:02 PM UTC Started load balancer configuration for service [OICInstance].
Apr 20, 2018 10:09:02 PM UTC Started operation to check provisioning status on the VMs for [WLS]
Apr 20, 2018 10:09:05 PM UTC Unable to complete load balancer configuration. LBaaS Error: Cannot process request. Please contact Oracle Cloud Support
Apr 20, 2018 10:23:17 PM UTC Provisioning Succeeded on hosts: OICInstance-wls-1
Apr 20, 2018 10:23:18 PM UTC The service creation failed in attempt [1] out of [2]. The service creation will be retried after [5] minutes. The failed service and its resources will be cleaned up before retrying the service creation.
Apr 20, 2018 10:23:26 PM UTC Submitted job to remove failed service.
Apr 20, 2018 10:23:26 PM UTC Started operation to delete service [OICInstance] in domain [idcs-c5de63feb42147d2bcc8b9fe6c8d4411].
Apr 20, 2018 10:23:26 PM UTC Started pre-check for load balancer configuration for service [OICInstance].
Apr 20, 2018 10:23:27 PM UTC Completed pre-check for load balancer configuration for service [OICInstance].

Cause

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