Unable to Load More Replies

(Doc ID 2394682.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Engage

ACTUAL BEHAVIOR
---------------
When selecting load more replies the tool acts as if it is working, but the additional replies are not loaded.

EXPECTED BEHAVIOR
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When selecting load more replies, more replies should load

STEPS
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The issue can be reproduced at will with the following steps:
1. Select a message that contains replies
2. Scroll down through the replies until you find the option "Load Replies" and also "Load More Replies"
3. Click Load more replies

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not able to view all replies.

Changes

 

Cause

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