Account Name Is Not Filtering in BI Report

(Doc ID 2394953.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Analytics

ACTUAL BEHAVIOR
---------------
When attempting to filter report by Organization name, it does not filter properly

EXPECTED BEHAVIOR
-----------------------
Expected to filter see correct results with report

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new analysis using "Service - CRM Service Requests Real Time"
2. SELECT
  0 s_0,
  "Service - CRM Service Requests Real Time"."Customer Organization Extension"."Extension Attribute Character 003" s_1,
  "Service - CRM Service Requests Real Time"."Customer"."Customer Number" s_2,
  "Service - CRM Service Requests Real Time"."Customer"."Customer Unique Name" s_3,
  "Service - CRM Service Requests Real Time"."Service Request"."Service Request Number" s_4,
  "Service - CRM Service Requests Real Time"."Service Request"."Status Type" s_5,
  DESCRIPTOR_IDOF("Service - CRM Service Requests Real Time"."Service Request"."Status Type") s_6,
  SORTKEY("Service - CRM Service Requests Real Time"."Service Request"."Status Type") s_7,
  "Service - CRM Service Requests Real Time"."Service Request Facts"."# of SRs" s_8
FROM "Service - CRM Service Requests Real Time"
WHERE
("Customer"."Customer Unique Name" = 'O-RING - GOSHEN')
3. It is not filtering correctly

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Changes

 

Cause

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