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Document Status from DocuSign Does Not Update When Document Is Signed (Doc ID 2395089.1)

Last updated on MAY 11, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

When signing a document in DocuSign the document is marked as completed, but the status for the associated quote in CPQ Cloud does not get updated.

The following error can also be observed in the bm.log:

[ERROR] com.bm.xchange.webservices.common.NotificationReceivingServlet.doPost(NotificationReceivingServlet.java:76) - Failed to generate response to notification.
Signature on notification message invalid.

Cause

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