Unable to Connect to Database Cloud (DBCS) VM, Even Though the Service is in Ready Status

(Doc ID 2395262.1)

Last updated on MAY 05, 2018

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Linux x86-64

Symptoms

 

Customer observed that they are unable to connect to the VM even though the Service is ready in My Services page.
This happens during a Scale-up/ Restart activity.

Here we have analyzed psm logs, Compute console (boot) log and SOS report as a part of investigation.

Changes

As per customer, there were no changes.

Cause

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