Unable to Connect to Database Cloud (DBCS) VM, Even Though the Service is in Ready Status
(Doc ID 2395262.1)
Last updated on FEBRUARY 17, 2020
Applies to:Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Customer observed that they are unable to connect to the VM even though the Service is ready in My Services page.
This happens during a Scale-up/ Restart activity.
Here we have analyzed psm logs, Compute console (boot) log and SOS report as a part of investigation.
As per customer, there were no changes.
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