Database Cloud Service Instance Creation Fails with "Connectivity problem with OSS server" Error

(Doc ID 2395345.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Database Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When you create a Database Cloud Service instance with enabling Automatic Backups (designating "Backup Destination" other than "None"), instance creation fails if "Assign Public IP" is OFF.

Activity Log is showing the following messages:

Apr 26, 2018 1:19:44 AM UTC      SSH access to VM [DB_1/vm-1] succeeded...
Apr 26, 2018 1:29:51 AM UTC      Failed to configure Oracle Database Server...[ SCRIPT execution errors in [<Instance Name>.<domain>]: * Trying <IPaddress> Connection timed out * couldn't connect to host * Closing connection #0 ERROR : Connectivity problem with OSS server. ERROR : Assistant bkup has failed, please check ocde logfile /var/opt/oracle/log/ORCL/ocde/ocde_2018-04-26_01:19:05.log INFO: Total time taken by ocde is 624 seconds #### Completed OCDE with errors, please check logs #### = "/u03/app/oracle/fast_recovery_area/ORCL/control02.ctl" db_block_size = 8192 ]
Apr 26, 2018 1:29:51 AM UTC      Initiating Database Service Termination...

 

Changes

N/A

Cause

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