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Remote Region Error When Creating New User in Manage Users UI (Doc ID 2395390.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.12.0 to 11.13.18.02.0 [Release 1.0]
Oracle Fusion Global Human Resources - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Global Human Resources

When attempting to create a user through the Manage User form, when we click on the + sign to enter the new user details, the form opens with an error message.


ERROR
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 'Unable to retrieve content. Additional information for "Remote Region error #4
An error occurred while invoking task Manage Users. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Manage User
2. Create a user
3. Error shows up

BUSINESS IMPACT
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Cannot create new users from Manage Users task.

Cause

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