How To restore activities after converting contact to customer

(Doc ID 2395461.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms



Our business had set up profile type "contacts" as Prospects and when the prospects commence writing business, they are switched to "customers".

Issue here is that the interactions will disappear - they do not get deleted but it stays in the Profile Type "Contact".



Cause

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