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Error: "Unable to Register the DLL/OCX: RegSvr32 Failed With Exit Code 0x5" During Project Storyboard Connector Installation (Doc ID 2395683.1)

Last updated on MAY 21, 2018

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.2 and later
Instantis EnterpriseTrack - Version 17.2 and later
Information in this document applies to any platform.

Symptoms

During Project Storyboard Connector installation the following error occurs while attempting to register Storyboard Connector DLL/OCX files "Unable to Register the DLL/OCX: RegSvr32 Failed With Exit Code 0x5 - Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Open a Project
  2. Go to Import/Export
  3. Download the Storyboard connector (MSPowerPointConnector_setup.exe)
  4. Run and install the Storyboard Connector
  5. Result: Error "Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x5"

Changes

 

Cause

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