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Unable to use custom fields on the advanced search of the Enter Merge Request task. (Doc ID 2395732.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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Unable to use custom fields on the advanced search of the Enter Merge Request task.

EXPECTED BEHAVIOR
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In the advanced search of the Parties UI, custom fields can be added to the search; expecting the Enter Merge Request task to work the same.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Task: Enter Merge Request > Go to Task
3. Change Party Type to Organization or Person
4. Click the Advanced button to switch to advanced search
5. Click the Add Fields button; none of the custom fields show up in the dropdown

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use custom fields on the advanced search of the Enter Merge Request task.

Cause

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