OAC : Creating a Service Instance Fails with "Error: specified storage container Storage-xxxxx/container1 is not empty"

(Doc ID 2395969.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Analytics Cloud Service - Version 17.1.3 and later
Information in this document applies to any platform.

Symptoms

On: Oracle Analytical Cloud Service

When Trying to create a Oracle Analytics Cloud Service Instance , It fails with the below errors :

Apr 30, 2018 6:35:50 AM UTC Activity Submitted
Apr 30, 2018 6:35:50 AM UTC Activity Started
Apr 30, 2018 6:35:51 AM UTC Started operation to create service [xxxxxx] in identity domain [idcs-xxxxxxx].
Apr 30, 2018 6:35:51 AM UTC Started pre-check for load balancer configuration for service [xxxxxx].
Apr 30, 2018 6:35:53 AM UTC Completed pre-check for load balancer configuration for service [xxxxxx].
Apr 30, 2018 6:36:02 AM UTC Creating resources [analyticscloudmt-bi-1] for service [xxxxxx].
Apr 30, 2018 6:44:25 AM UTC Completed creating service [xxxxxxx] resources in domain [idcs-xxxxxxxx].
Apr 30, 2018 6:46:07 AM UTC Started operation to establish security on VMs for component [BI].
Apr 30, 2018 6:46:07 AM UTC Completed operation to establish security on VMs for component [BI]
Apr 30, 2018 6:46:08 AM UTC Started load balancer configuration for service [xxxxxxx].
Apr 30, 2018 6:46:08 AM UTC Started operation to check provisioning status on the VMs for [BI]
Apr 30, 2018 6:47:17 AM UTC Service has returned the following error(s) for service component [BI]: [Error during BI setup].
Apr 30, 2018 6:47:50 AM UTC Completed load balancer configuration for service [xxxxxx].
Apr 30, 2018 6:47:51 AM UTC PSM-LCM-01101 Unable to provision service. One or more components could not be configured. See additional errors for more details.
Apr 30, 2018 6:47:51 AM UTC The service creation failed in attempt [1] out of [2]. The service creation will be retried after [5] minutes. The failed service and its resources will be cleaned up before retrying the service creation.
Apr 30, 2018 6:47:54 AM UTC Submitted job to remove failed service.
Apr 30, 2018 6:47:54 AM UTC Started operation to delete service [xxxxxx] in domain [idcs-xxxxxx].



Changes

 NA

Cause

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