Cannot complete the Archivelogs Backup to Cloud Storage. KBHS-00700: HTTP response error Unauthorized

(Doc ID 2396009.1)

Last updated on MAY 31, 2018

Applies to:

SOA Suite Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : NA version, Core SOA Product Issues

In SOA CS environment the automatic backups are failing

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Schedule automatic backup
2. Backup it's failing with the following error :

Backup health check passed
Started the backup of configuration data for WebLogic administration server and managed servers
Completed the backup of configuration data for WebLogic administration server and managed servers
Started the backup of the database
Unable to perform the database backup. Database backup utility reported the following error: INFO . Cannot complete the Archivelogs Backup to Cloud Storage. KBHS-00700: HTTP response error Unauthorized. Please check your Cloud Storage credentials. END . -> KBHS-00700: HTTP response error 'Unauthorized. -> ORA-19511: non RMAN, but media manager or vendor specific failure, error text. -> ORA-19554: error allocating device, device type: SBT_TAPE, device name. -> ORA-27023: skgfqsbi: media manager protocol error. Unable to verify the backup pieces

Changes

 Credentials have changes but the storage credentials were not updated accordingly

Cause

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