Activation and Welcome Emails are not Being Sent to Users

(Doc ID 2396116.1)

Last updated on MAY 09, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 to N/A
Information in this document applies to any platform.

Symptoms

Note: This document only applies to CEC Cloud Accounts using Identity Cloud Service. 

Ater the Identity Admin creates users and assigns roles, the activation and welcome emails are not being received by end users.

 

Cause

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