My Oracle Support Banner

Activation and Welcome Emails are not Being Sent to Users (Doc ID 2396116.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 to N/A
Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.

Symptoms

Note: This document only applies to CEC Cloud Accounts using Identity Cloud Service. 

Ater the Identity Admin creates users and assigns roles, the activation and welcome emails are not being received by end users.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.