Oracle CX Sales and B2B Service: Integration Best Practices
(Doc ID 2396190.1)
Last updated on FEBRUARY 12, 2020
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Sales - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Data integration is a very key requirement in most Oracle CX Sales and B2B Service implementations. It makes data available for business processes across disparate applications. The best practices outlined in this document cover key points for all phases of data integration – from collecting requirements to cutting over to production.
This document is for those involved in implementing Oracle CX Sales and B2B Service. The tips and techniques detailed in this document may not be suitable for a deployment of other Oracle applications. This document does not cover pre-built integration details for CPQ and Eloqua.
Project Sponsors, Project Managers, and Technical Leads involved in an integration effort for Oracle CX Sales and B2B Service implementation will benefit from reading this document.
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