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Create Quote Integration Not Working (Doc ID 2396227.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, CX Integration

OSC - CPQ create quote integration not working

When you try to create a quote from an opportunity in sales cloud it should appear an embedded CPQ page with the quote created but it doesn't connect.
 

ERROR
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You have reached this page due to one of the following reasons: Your session has timed out. You do not have permission to view the page you were trying to access. You have entered unsupported characters on the url like '<' or '>'.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Opty -> Quotes -> Create Quote
3. Getting an error

BUSINESS IMPACT
-----------------------
Business impact not provided. However, based on priority of the issue, the business impact seems minimal.

Cause

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