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Error When Drilling Down On Aging Bucket in Aging Tab of Agent Workbench (Doc ID 2396428.1)

Last updated on OCTOBER 30, 2018

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Manage Collections-Manage Customer Data

When attempting to to use the Aging tabs aging bucket link,
the following error occurs.

ERROR
-----------------------
Method Operation:NavigateTransactionBean.dataProvider.onNodeClicked() not supported
java.lang.NullPointerException


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Collections
2. Search for Customer
3. Select Aging Tab
4. Click Aging tab bucket

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view aging bucket details.

Cause

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In this Document
Symptoms
Cause
Solution
References


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