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Lead Contact Phone Character Restriction (Doc ID 2396588.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : Leads, Sales Campaigns

Lead Contact Phone Character Restriction

In the leads creation page of Oracle Sales, the Contact Phone field has three text boxes Country Code, Area Code, Number. We have a duplication script enabled for Contact Phone; however when the users are entering the Contact Phone, they are entering the same number differently across the three text boxes. Even though the Contact Number exists in the system, a duplicate contact also gets added which is passing the Duplication check.

The business impact is prominent here leading to a lot of confusion. 


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