Unable To Activtate Outbound & Inbound Email Setup In Helpdesk

(Doc ID 2396589.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

Customer would need a feature allowing the person who is logging an service request record to receive an email (e.g. "We have received your service request and will update you with new information as soon as possible."
 

Solution

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