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Country Code Shows Partially In Account Page (Doc ID 2396708.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The country code of the phone numbers is not shown correctly anymore on contact page
For Germany it’s +49, but just 4 is shown.

EXPECTED BEHAVIOR
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The country code field should display the value fully and not partially. User shouldnt move the cursor left and right to see the number

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Account-> Drilldown on Account
3. Observe the country code +49 => Only shows 4

BUSINESS IMPACT
-----------------------
Business impact not provided. However, based on priority of the issue, the business impact seems minimal. Customer insists that Sev should stay as 2 for a display issue

Cause

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