Error: 'Print Job Has Failed. Please Contact Your System Administrator,' When Trying to Print to PDF.

(Doc ID 2396768.1)

Last updated on MAY 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to print / save Activities view to PDF, the following error occurs:

ERROR:

Print Job has failed. Please contact your System Administrator.


STEPS

The issue can be reproduced at will with the following steps:

  1.  Launch P6 Web.
  2.  Open Project.
  3.  Go to Activities screen.
  4.  Click on PDF icon.
  5.  Click on Save to PDF icon.
  6.  Observe message dialog.



Cause

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