Page-Peek Tab Is Blank

(Doc ID 2396859.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
Page-Peek Tab In The Agent Console Is Blank

EXPECTED BEHAVIOR
-----------------------
The Page-Peek tab shows the page where the chat invite was launched from.

STEPS
-----------------------
Agent navigates to the Page-Peek tab in the Console.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents are unable to see Page-Peek data from a chat customer.

Cause

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