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Error in bm.log when uploading files via FTP: Content is not allowed in prolog. (Doc ID 2396927.1)

Last updated on MAY 15, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R2 and later
Information in this document applies to any platform.

Symptoms

File uploaded via FTP fails to appear in CPQ. bm.log shows the following error:

Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

Cause

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