Return Order(RMA) Get Closed Without Creating Credit Memo

(Doc ID 2397158.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Order Management Setup

Return order(RMA) get closed without creating credit memo

If the item is not invoice enabled in PIM return order(RMA) get closed without creating a credit memo. Ideally it should error out so that necessary changes can be made to process the same.
This work fine if only a credit memo is created and there is no return of the item.

 

Solution

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