Users Do Not Receive Email When 'data.organization' Variables Are Part Of Its Template

(Doc ID 2397283.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


The user is not receiving an email (for example agent_forgot_password) when company name and logo ( and data.organization.logoURL) fields are used in the corresponding email template.

If and data.organization.logoURL variables are removed from the template, it works fine.

For the example of agent_forgot_password the server logs show the following error:

- Error executing FreeMarker template
FreeMarker template error:
The following has evaluated to null or missing:







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