Text Mails Received By Mailboxes In Unifier Do Not Preserved Line Breaks In Unifier

(Doc ID 2397497.1)

Last updated on MAY 11, 2018

Applies to:

Primavera Unifier Cloud Service - Version 18.3 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Version 18.3.0.2

ACTUAL BEHAVIOR
---------------
The new line breaks are not maintained and displayed in the Project/Shell Mailbox when external emails are created in Text format.

EXPECTED BEHAVIOR
-----------------------
New line breaks should be maintained.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create a new mail object with an external email interface (e.g., Outlook, Gmail)
    1. Rich Text format
    2. HTML Format
    3. Text Format
  2. When the mails are received by the Project/Shell Mailbox in Unifier open each one and notice that the line breaks are not being maintained for any object that was created in Text format.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see line breaks in Unifier for any mail object that was created in Text format.

Cause

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