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Externally-Created Text Mails Display as a Single Line in Unifier Mailboxes (Doc ID 2397497.1)

Last updated on JULY 16, 2018

Applies to:

Primavera Unifier Cloud Service - Version 18.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

External Text-format emails display as a single long line in the Project/Shell Mailbox.

EXPECTED BEHAVIOR

Email contents should display with the original line and paragraph breaks.

 

The issue can be reproduced at will with the following steps:

  1. Create new emails with an external email interface (e.g., Outlook, Gmail) in each of the following formats:
    1. Rich Text format
    2. HTML Format
    3. Text Format
  2. When the mails are received by the Project/Shell Mailbox in Unifier, open each one.
  3. Note that text-format emails display as a single long line.

Changes

 

Cause

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