Reset Password email is sent to primary email address, not to recovery email address (Doc ID 2397578.1)

Last updated on JULY 17, 2024

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

The Reset Password email is sent to primary email address, not to recovery email address.

Situation:

- 'Recovery Email' is set for the user.
- Customer send reset password email through 'Can't sign in?' link in the login page.

Generally it is sent to 'Recovery Email' address, but it is sent to primary 'Email' address in this case.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.