Federated User Cannot Do a Local Authentication

(Doc ID 2398326.1)

Last updated on MAY 18, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 to N/A
Information in this document applies to any platform.

Symptoms

User is unable to login to Content and Experience Cloud Service (CECS).

A user is seeing the following error when attempting to login locally CECS:

"Federated user cannot do a local authentication."

EXPECTED BEHAVIOR
-----------------------
If the user in question has maintained their IDCS Credentials, they should be able to login 'locally', else this error message expected.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Major - user is unable to use the service.

Cause

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