Windows CredSSP patch prevents RDP access

(Doc ID 2398633.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle Compute Cloud Service - Version N/A to N/A
Oracle Cloud Infrastructure - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.
Multiple Microsoft Windows Operating system versions including Windows 10 and Windows 2012 are eligible to receive this patch.

For a full list of Microsoft Windows operating systems impacted see the following link:


An Authentication error has occurred. The function requested is not supported.

Remote computer:<IP_ADDRESS>
This could be due to CredSSP encryption oracle remediation. For more information, see

Example RDP Failure scenario:

Example_Win10_comp:   Windows 10 PC was updated to receive Windows CredSSP patch

Example_Win2012_server:    Windows 2012 Server did not receive Windows CredSSP Patch

Example_Win10_comp   --(RDP-3389)-->    Example_Win2012_server   :   RDP Fails


Windows updates were applied to Windows Client or Server Operating system.

- These updates can be applied to both Windows Client and Server operating systems.

- You will need to confirm whether Windows updates were applied to your Windows Client or your Windows Server.


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