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Some users can not assign the Service Requests through the Assign to Me button (Doc ID 2398760.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Requests

When attempting to assign the SR,
the following error occurs.

Attribute set for AssigneeResourceId in entity ServiceRequestAM.oracle_apps_crm_service_svcMgmt_srMgmt_srMgmtService_applicationModule_ServiceRequestAM.ServiceRequest failed".

The issue can be reproduced at will with the following steps:
1. Navigate to the Service Request icon and click on it -> Open the existing Service Request
3. Click on Action button.
4. Click on Assign to me.

The issue has the following business impact:
Due to this issue, users cannot assign SRs to correct people..


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