File Imports Not Running After Bounce

(Doc ID 2398948.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
File Imports not running after bounce

After maintenance activities over the weekend, the import jobs are not running. They are stuck in 'Queued for Import'.

You are working on file loads from source systems. You need this issue fixed today.

EXPECTED BEHAVIOR
-----------------------
File Imports should work as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Manage File Import => Submit file import
3. Import jobs are not running

BUSINESS IMPACT
-----------------------
This is affecting data load activities in the environment and affecting project timelines.

Cause

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