Fusion Applications: R13 Upgrade - Error When Test Connection in FTP "Connect Timed out"

(Doc ID 2399143.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Analytics

After R13 upgrade, when attempting to test connection of FTP setup, the following error occurs.

ERROR
-----------------------
Could not stablish connection, java.net.ConnectException: Connect Timed out (Connection timed out)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to BIPublisher Administrator page
2. Select FTP > Add Server
3. Server Name:  SFTP_ServerName
Port: 22
Host: sftp2.host.com
Use Secure FTP: True

Username
Password

4. hit Test Connection
5. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot setup FTP correctly

Cause

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