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Fusion Applications: R13 Upgrade - Error When Test Connection in FTP "Connect Timed out" (Doc ID 2399143.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Incentive Compensation Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Analytics

After R13 upgrade, when attempting to test connection of FTP setup, the following error occurs.

Could not stablish connection, Connect Timed out (Connection timed out)

The issue can be reproduced at will with the following steps:
1.Navigate to BIPublisher Administrator page
2. Select FTP > Add Server
3. Server Name:  SFTP_ServerName
Port: 22
Use Secure FTP: True


4. hit Test Connection
5. Error occurs

The issue has the following business impact:
Due to this issue, users cannot setup FTP correctly


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