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OAC - Error While Extracting Report To Excel 2007+ (Doc ID 2399190.1)

Last updated on JULY 20, 2018

Applies to:

Oracle Analytics Cloud Service - Version 17.1.3 and later
Information in this document applies to any platform.

Symptoms

OAC throws error while extracting report to Excel 2007+

The requirement is to provide the report in Excel format. But while extracting it to Excel the following error occurs:


ERROR
-----------------------
There was an error processing your download. Please check with your administrator.


The following solutions were tried, but they did not help:
1. Doc ID 2174628.1
2. Doc ID 2161550.1

After restarting the services Config.XML automatically reset to default.




Changes

 Customer added HTML formatting chars to the column description.

Cause

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