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Cisco CTI Compatibility With Oracle Engagment Cloud (Doc ID 2399335.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

Customer needs information regarding Cisco CTI compatibility with Oracle Engagment Cloud
Customer has Cisco Contact Center : Cisco Unified CM Administration System version: 10.5.1.10000-7
What operations are supported on R13?
 

Solution

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