Error Downloading Image Invoice From Webcenter

(Doc ID 2399412.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

We are getting the error " the file was not downloaded or was not downloaded correctly" when attempting to download image invoices from the image web-center (see attached screenshot).

The error occurs when clicking Download Original and Download TIFF options and with or without the Lock Document check box checked. I have tested in both Firefox and Chrome with the same issue.

I understand Reading Borough Council have the same issue and have already logged it as SR 3-16178444181


Changes

 

Cause

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