Updated Partner Info with New Sfdc Login Results in Revoked Token That Cannot Be Regenerated

(Doc ID 2399509.1)

Last updated on MAY 18, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

A CPQ Cloud user's Salesforce token has been revoked, and the user is unable to generate a new token.

When attempting to generate a new token from CPQ Cloud, the user is navigated to the Salesforce Login page, but they receive a blank page after entering in their credentials. From the Salesforce side, if the user tries to open a CPQ Cloud quote from an Opportunity, they receive the CPQ Cloud login page.

Changes

The user's partner info was changed.

Cause

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