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Career Section Error (Doc ID 2399545.1)

Last updated on MAY 17, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Career Section - Version 15B and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
What is not working: A system error occurs when clicking on the Accept button for the privacy agreement on a career site.

EXPECTED BEHAVIOR
Click accept on privacy agreement and then sign into the career site.

ERROR
A system error has occurred.

We apologize for the inconvenience.
Please exit the application and open a new session.
If the problem persists, please contact the HR department of the company for which you are applying.
Please ask for assistance regarding your online job application or ask for their Taleo system administrator.
If the hiring company cannot solve your issue, they will log a ticket with Oracle Support and follow up with you.
Thank you.

careersection@ZONENAME.taleo.net (2018xxxxxxxxxxx)

STEPS
---------------------
The issue can be reproduced at will with the following steps in the customer zone:
1. Go to https://ZONEMANE.taleo.net/careersection/careersectioncode/jobapply.ftl?&job=xxxxxxx
2. Click Accept on the privacy agreement
3. Error occurs

BUSINESS IMPACT (always get this information from the customer)
The issue has the following business impact:
Due to this issue, users are unable to complete their hiring process because the candidate cannot access the career site.

 

Cause

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In this Document
Symptoms
Cause
Solution


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