Fusion US Payroll: Why Unable to Save the US Federal Tax Withholding W4 Form?

(Doc ID 2399571.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Browser: Chrome Version 64.0.3282.186 (Official Build) (64-bit)
Adobe Acrobat Extension Installed (behavior is the same both when enabled and not enabled where I cannot click the I agree and I do not agree buttons)
Setting in Chrome to not open PDF in chrome attempted also, when opened in the reader directly, it cannot connect to the URL when submitting the form

Navigator -> Personal Information -> Left-Click the (i) icon by photo -> payroll -> Manage tax withholding -> click pencil icon on the far right of the federal row

Fill out W4 form, attempt to click I Agree or I Do Not Agree. Buttons do nothing. Why?

It works on some employees desktops and not others because there multiple browsers with different configuration settings / plugins in the organization.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms